Terms and Conditions

Airsport Direct Limited reserve the right to change product specifications and prices without notice.

Airsport Direct Limited will accept the following credit/debit cards: UK Delta, UK Electron, Visa, MasterCard, JCB, Switch and Solo.

If paying by cheque, please make cheques payable to 'Airsport Direct Ltd'. Goods will not be despatched before the cheque has cleared. Please allow 5 working days for the cheque to clear.

The Law

Airsport Direct Limited will not sell any products to individuals under the age of 18 and may request proof of age before the despatch of any order. Customers that order using a Solo or Electron card will be checked on the Electoral Roll at the address given. If no record exists on the Electoral roll, further proof of age and identity will be requested. We will only accept a copy of a passport or drivers licence as identification. Births certificates or any other document cannot be accepted.

By placing an order with Airsport Direct Limited the customer verifies that he/she has read these Terms and Conditions.

By placing an order with Airsport Direct Limited for any airgun or airgun ammunition, the customer verifies that he/she is aware of the current UK Airgun Law.

Airsport Direct Limited will not sell any products from this site to any persons under the age of 18.

Airsport Direct Limited accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at consumers risk. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer.

Protection against Credit card Fraud

Airsport Direct Limited operates stringent credit card checks in order to help eliminate credit card fraud. Our checks may include the matching of a given credit card billing address against the details held by that of the credit card issuer. If these details do not match, the order will be held back, and further investigations may take place not excluding legal action.

Delivery

We currently charge a standard rate of £3.95 for orders delivered within 'Zone 1' which covers most of the UK mainland. (See table below.) Deliveries outside of 'Zone 1' are subject to a surcharge as defined in the table below. If your delivery is outside of Zone 1 we will contact you to notify you of this surcharge before we despatch your order.

Zone	Postcodes	Surcharge
Zone 1 UK Mainland	All UK postcodes except those listed below.	No surcharge.
Zone 2 Scottish Highlands	IV3 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA20 to PA40, PH19 to PH40, PH50.	£14.95
Zone 3 UK Offshore	HS, IM, IV41 to IV51, IV55 to IV56, KA27, KA28, KW15 to KW17, PA41 to PA49, PA60 to PA78, PH41 to PH44, ZE.	£40.95
Zone 4 Northern Ireland	BT	£17.95

Orders will be despatched according to the following schedule:

Order placed	Despatch day
Monday to Friday before 2pm	Despatched same day using 'Next Working Day' courier service or First Class Royal Mail. (Subject to stock.)
Monday to Friday after 2pm	Despatched next working day using 'Next Working Day' courier service or First Class Royal Mail. (Subject to stock.)
Saturday, Sunday or Bank Holiday	Despatched next working day using 'Next Working Day' delivery service or First Class Royal Mail. (Subject to stock.)

We will choose the delivery service depending on the weight, size and value of your order. Small items may be sent by First Class Royal Mail.
If a product is out of stock or we have insufficient information to carry out your order, a member of Customer Services will contact you, explaining any delay or requesting further information.
In the event that our courier can not deliver your parcel due to your unavailability, your parcel will be held at your local City Link depot awaiting your collection. Alternatively you may contact us to arrange a redelivery. In this event, a surcharge of £5.95 will be payable. If your parcel is not collected or redelivered within five days it will be returned to us. Your delivery charge will not be refunded and a surcharge of £11.95 will be payable. This is to cover the cost that we encur for our courier to return your parcel to us. If you require us to re-send your order our standard delivery charge will apply.
We also deliver outside of the UK and review all overseas orders on an individual basis. Postage and packaging costs will vary for overseas orders depending on the weight of the shipment. Due to the nature of some of the products available on our website, not all overseas orders can be honoured. If you wish to place an order for delivery overseas, please call us on 0870 243 2074.
We reserve the right to change our delivery pricing and policy at any time without notice. Any changes will be made available for the customer to view online, prior to completing an order.
At holiday times (eg Christmas) we advertise our last shipping days in accordance with our couriers delivery schedule. Although we strive to ensure that all orders are delivered before the time stated we accept no responsibility for late deliveries caused by the actions of our courier. In the event that your order is not delivered within the time stated you may cancel your order and we will give you a full refund. Please leave plenty of time when ordering to avoid disappointment resulting from late delivery.
Should you have any questions about our delivery policy, please contact us on 0870 243 2074.

Back Orders

Airsport Direct Limited will back order any items that are not in stock. The customer will be contacted by email or telephone and informed of any delay. The customer will be given the option to cancel the order.

Returning Goods/Our Guarantee

Airsport Direct Limited offer a no hassle, 7 day money back guarantee. If for any reason you are dissatisfied with your order, we will fully refund the purchase value of any item(s)* ordered from Airsport Direct Limited within 7 days of receipt of the order. For us to refund any purchase, items must be returned unused in the same condition as when first received including all packaging. We cannot provide a full refund for any item that does not have its original packaging.

* NOTE: Consumable items such as CO2 capsules and pellets that have been opened or used are non-refundable.

Airsport Direct Limited will only provide refunds to the credit/debit card on which the original purchase was made. This process may take up to 7 days.

Warranty

All product warranties are provided by the original manufacturer and not by Airsport Direct Limited.

Credit Card Security

PROTX Secure Online Payment.

All online credit and debit card transactions at www.airsportdirect.com are processed using Protx. This method is secure and complies with the Payment Card Industry Data Security Standard (PCI-DSS).

Protx are the largest independent payment service provider in the country and have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI-DSS). Protx adhere to the most stringent levels of fraud screening, ensuring that your payment details remain secure throughout the transaction process.

You will be directed to the PROTX secure payment site where you will be asked to enter your credit or debit card details. You can check the security status at this stage by observing the golden padlock symbol in your browser. If you are using Internet Explorer version 7 or above, this will be located at the top next to your address bar. Otherwise it will be located in the bottom right corner.

Should you have any queries relating to online payment please call Customer Services on 0870 243 2074.

Airsport Direct Limited do not disclose buyers' information to third parties except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

a) Take and fulfil customer orders
b) Administer and enhance the site and service This may include product Promotions via email or snail mail. (If you do not wish to receive any such promotions please inform us of your decision in the special comments box when placing your order.)

General